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Terms of Service for DBLens

  • Last Updated: October 11, 2024
  • Effective Date: October 11, 2024

Welcome to DBLens, a database management tool focused on practicing agile development and continuous delivery, tracking project progress, quantifying team performance, and helping enterprises release products better and faster.

1. Service Agreement​

DBLens is developed and operated by Shenzhen Yuanchuang Xingyu Network Technology Co., Ltd. (hereinafter referred to as "DBLens"). This Agreement is a valid contract entered into between DBLens and the User regarding the DBLens Service (including the website, client platform, or DBLens programs/software deployed on relevant servers in accordance with the agreement signed between DBLens and the User; hereinafter collectively referred to as "DBLens").

A Client refers to a legal person or other organization that registers an authorized natural person as a DBLens User, may invite other natural persons to register as DBLens Users, forms a group with other DBLens Users, and enjoys management rights. The Client utilizes the knowledge and skills of each member to collaborate, solve problems, and achieve common goals. When the User accepts this Service Agreement by stamping (a physical contract), clicking confirmation on a web page/APP, or through other means—including but not limited to actually using the DBLens Service without clicking to confirm this Service Agreement—it signifies that the User and DBLens have reached an agreement and agree to accept all the terms of this Service Agreement. In case of any inconsistency between the text of the agreement stamped by both parties and the text accepted via web page/APP click confirmation or other means, the text stamped by both parties shall prevail. Since the services and functions provided by different DBLens platforms (including but not limited to the official website and APP) may vary, the specific services and functions shall be subject to those provided by each respective platform.

2. Intellectual Property Statement​

2.1 The User shall ensure that any content publicly disclosed or stored (by means including but not limited to uploading, saving, publishing, distributing, etc.) on the Service and related servers does not infringe upon the intellectual property rights or legitimate rights and interests of any third party. If a third party files a claim, lawsuit, or threatens to file a lawsuit against DBLens on grounds such as copyright infringement, infringement of a third party’s rights, or violation of Chinese laws and regulations or other applicable laws, the User shall compensate DBLens for any expenses or losses incurred thereby and fully indemnify DBLens against all liabilities arising therefrom.

2.2 If a third-party organization or individual challenges or complains about the ownership of the intellectual property rights related to the materials used by the User in connection with the DBLens Service, the User shall be responsible for providing relevant intellectual property certification materials and cooperating with DBLens in handling such complaints.

2.3 All intellectual property rights associated with any materials provided by DBLens to the User, including but not limited to applications, source code, trademarks, logos, interface designs, and application programming interfaces (APIs), shall belong to DBLens or a third party. Unless explicitly permitted by DBLens or the third party, the User shall not copy, modify, distribute, mirror on servers not belonging to the Service, or otherwise use such materials illegally; otherwise, the User shall bear corresponding legal responsibilities.

3. Rights and Obligations of Both Parties​

3.1 The User must comply with the following rules when using the DBLens Service:​

(1) Abide by relevant laws and regulations of the People’s Republic of China; (2) Not re-license, sell, or transfer the DBLens Service to any third party in any form; (3) Not conduct reverse engineering, reverse compilation, or disassembly of DBLens in any form for the purpose of designing or developing competing products, nor copy or imitate the design of DBLens in competing products; (4) Not abuse the communication functions of DBLens to send spam emails or text messages; (5) Not engage in other acts that damage the continuous service or reputation of DBLens, including attacks on servers; (6) Comply with all terms of this Agreement.

3.2 If the User violates any of the above provisions when using DBLens, DBLens shall have the right to require the User to correct the violation or directly take all necessary measures (including but not limited to suspending or terminating the User’s right to use the DBLens Service and claiming compensation for losses caused thereby) to mitigate the impact of the User’s improper acts.

3.3 The User shall bear full responsibility for the authenticity, legality, and validity of the registration information provided to DBLens. The User shall not impersonate others, use others’ names to publish any information, or maliciously use a registered account to cause misunderstanding by other Users. Otherwise, DBLens shall have the right to immediately terminate the provision of services, recover the account, and the User shall bear all legal liabilities arising therefrom alone.

3.4 Any act of the User using the DBLens Service and data directly or indirectly (such as through RSS feeds and external API references) shall be deemed as unconditionally accepting all contents of this Agreement. If the User objects to any clause of this Agreement, the User shall cease using all services provided by DBLens.

3.5 The User undertakes not to use DBLens in any way, directly or indirectly, to engage in acts that violate Chinese laws or social ethics. DBLens shall have the right to delete any content that violates the aforementioned undertaking.

3.6 The User shall not use the DBLens Service to create, upload, copy, publish, distribute, or reprint any content that:​

(1) Endangers national security, leaks state secrets, subverts state power, or undermines national unity; (2) Damages national honor or interests; (3) Incites ethnic hatred, ethnic discrimination, or undermines ethnic unity; (4) Violates national religious policies, propagates cults, or promotes feudal superstition; (5) Spreads rumors, disturbs social order, or undermines social stability; (6) Spreads obscenity, pornography, gambling, violence, murder, terrorism, or incites crimes; (7) Insults or defames others, or infringes upon others’ legitimate rights and interests; (8) Contains other content prohibited by laws or administrative regulations.

3.7 DBLens shall have the right to review and supervise the User’s use of DBLens. If the User violates any of the above provisions when using DBLens, DBLens or its authorized representatives shall have the right to require the User to correct the violation or directly take all necessary measures (including but not limited to modifying or deleting the content posted by the User, suspending or terminating the User’s right to use DBLens) to mitigate the impact of the User’s improper acts.

3.8 DBLens shall have the right (but not the obligation) to review the content published by the User and shall have the right to handle infringing information based on relevant evidence and in accordance with laws and regulations such as the Civil Code of the People’s Republic of China and the Regulations on the Protection of the Right to Network Dissemination of Information.

4. User Data​

4.1 DBLens respects the User’s privacy information. When you register an account, you will be required to provide basic user information such as enterprise name, personal name, email address, and phone number. In accordance with the agreement reached between you and DBLens, DBLens shall abide by its security commitments to the User and protect the User’s basic information in accordance with applicable laws.

4.2 DBLens understands and acknowledges that all data processed, stored, uploaded, downloaded, distributed, or otherwise handled by you through the services provided by DBLens shall be your User Business Data, and you shall have full ownership of such User Business Data. In accordance with the agreement reached between you and DBLens, DBLens shall abide by its security commitments to the User and protect the User’s Business Data in accordance with applicable laws.

4.3 With respect to User Business Data, DBLens shall not use or disclose such data without authorization, except for performing your service requests. However, the following circumstances shall be excluded:​

(1) When relevant state authorities legally inquire about or access User Business Data, DBLens shall have the obligation to cooperate in accordance with the requirements of relevant laws, regulations, or policy documents and disclose such data to third parties or administrative/judicial authorities; (2) DBLens shall not be liable for any leakage, loss, theft, or tampering of personal information or business data caused by you disclosing your personal password to others or sharing your registered account with others; (3) Other circumstances agreed upon separately by you and DBLens.

4.4 You may independently perform operations such as deleting or modifying your User Business Data. If you delete data independently, DBLens shall cease to retain such data in accordance with your instructions. You shall exercise caution when performing operations such as deleting or modifying data. DBLens shall not have access to information such as the User’s password, and such information shall be stored in an irreversible encrypted form in the database. DBLens shall not view, print, share, publish, or perform any other privacy-infringing acts on the information entered or files uploaded by any free or paid User. The DBLens User shall be obligated to protect the security of their own password.

4.5 If you need to delete and/or anonymize data during the service usage period, you shall submit a written application to DBLens. DBLens shall take reasonable measures to delete and/or anonymize your data from its systems and records. To ensure security, DBLens shall process your application only after verifying your identity and shall complete the corresponding data deletion and/or anonymization within 30 days.

5. Privacy Policy​

DBLens is committed to enhancing the transparency of information processing, improving the convenience of information management for you, and ensuring the security of your information and communications. Meanwhile, in accordance with the principles of legality, legitimacy, and necessity, DBLens collects only the information necessary for realizing the functions of the product.

5.1 Information proactively provided by you when using the DBLens Service includes: the username, name, email address, mobile phone number, avatar, pictures, documents, and other information you proactively fill in or upload when registering for or using the Service.

5.2 When you use the Service, DBLens may automatically collect information including: device information (e.g., device model, operating system version, device settings, device environment, software version number, browser type, and client IP address).

5.3 To complete the payment for service orders, you may make payment settlements through bank transfers or third-party payment platforms cooperating with DBLens (such as Alipay, 2Checkout, or other third-party payment platforms, if applicable). DBLens may share your username, the corresponding third-party payment platform account name, order payment-related information, order security-related device information, and other necessary information required by anti-money laundering laws with the third-party payment platform by means of embedding the third-party payment platform’s Software Development Kit (SDK) in the website or mobile platform. The aforementioned third-party payment platform may obtain the permission to access your network connection and device information, and collect network status and Wi-Fi status.

5.4 DBLens strictly complies with laws and regulations, and the collected information is used only for the following purposes:​

(1) Providing services to you; (2) Meeting your usage needs (e.g., location settings, providing support services); (3) Product development and service optimization (e.g., when a system failure occurs in DBLens, DBLens will record and analyze the information generated by the system failure to optimize the DBLens Service); (4) Security assurance (e.g., DBLens will use your information for identity verification, security prevention, anti-fraud monitoring, archiving and backup, and security services); (5) Recommending products and services to you; contacting you using the phone number you provided during registration and notifying you of your usage volume based on your activity data: DBLens collects registration information from free Users, who have the right to refrain from filling in such information or from providing true information. DBLens will use this information to directly contact registered Users to provide basic preliminary usage guidance. You may log in to DBLens at any time to modify your personal information and may contact DBLens to confirm that you will not receive phone calls or email notifications from DBLens; (6) Evaluating and improving the effectiveness of DBLens’s advertising campaigns and other promotional activities; (7) Inviting you to participate in surveys related to the DBLens Service.

5.5 DBLens may use Cookies and related technologies. DBLens or its third-party partners may collect your information through placing secure Cookies and related technologies for the purpose of enhancing your user experience and the quality of the DBLens Service. DBLens will strictly require third-party partners to comply with the relevant provisions of this Policy. You may also manage Cookies through browser settings. However, please note that if you disable Cookies, you may not be able to use all interactive functions of DBLens.

5.6 Use of SDKs: To ensure the realization and stable operation of relevant functions of DBLens and enable you to use and enjoy more services and functions, DBLens may embed SDKs of third-party partners or allow such SDKs to directly provide relevant services. DBLens will conduct strict security inspections on the SDKs used by third-party partners to collect relevant information and enter into agreements with third-party partners regarding strict data protection measures, requiring them to process personal information in accordance with this Policy and other relevant confidentiality and security measures.

5.7 You shall be responsible for the information you proactively share. You may share your relevant information (e.g., your documents, uploaded files) with other Users such as your colleagues and team members through the DBLens Service. Please note that such shared information may include sensitive information such as your personal identification information, personal property information, and corporate financial information. You shall exercise caution when deciding to disclose your personal or corporate sensitive information. You may delete the information you have publicly shared through the settings function of the DBLens Service or the guidelines provided by DBLens. However, please note that such information may still be independently retained by other Users or non-affiliated third parties not controlled by DBLens.

5.8 For the purpose of conducting audits related to business operations, meeting relevant operational needs, and complying with regulatory requirements (e.g., real-name authentication, sending emails, text messages, or consultation notifications), DBLens may need to hire third-party service providers to provide corresponding services and share your enterprise/team or personal information with such companies. DBLens will require the service providers to provide services in accordance with DBLens’s instructions, this Privacy Policy, and other relevant confidentiality and security measures. Except for the aforementioned circumstances, DBLens will not share any of your personal information with third parties without your consent.

5.9 You may manage your own information during the period of using the Service. During your use of the DBLens Service, you may access, modify, and delete the registration information and other personal information you provided, or contact DBLens in accordance with the notification guidelines. The scope and method of accessing, modifying, and deleting your personal information shall depend on the specific services you use. When you access, modify, or delete relevant information, DBLens may require you to complete identity verification to ensure the security of your account. As stated in this Policy, DBLens collects and uses your information only for the purpose of realizing the functions of the DBLens product or service. If you discover that DBLens collects or uses your personal information in violation of laws, administrative regulations, or the agreement between both parties, you may request DBLens to delete such information. If you discover that the personal information about you collected and stored by DBLens is incorrect, you may request DBLens to correct it.

5.10 As DBLens’s business continues to develop, if a merger, acquisition, asset transfer, or other transaction occurs that results in the sharing of your personal information with a third party, DBLens will notify you of such circumstances through push notifications, announcements, or other forms, and will continue to protect your personal information in accordance with laws and regulations and standards no lower than those required by this Policy, or require the new manager to continue to protect your personal information. The information collected by DBLens is deemed an asset. If DBLens or any of its subsidiaries, divisions, or parts of its assets is acquired by another company, such information may become part of the transferred assets. In such cases, the acquiring company may use your information only in accordance with this Privacy Policy (or the subsequent policy in effect when the information was collected from you).

5.11 DBLens may disclose your personal information for the following purposes:​

(1) Complying with applicable laws and regulations; (2) Complying with court judgments, arbitral awards, or other legal procedures; (3) Complying with requests from relevant government authorities or other legally authorized organizations; (4) DBLens has reasonable grounds to believe that compliance with laws and regulations is necessary; (5) For the purpose of executing the relevant service agreement or this Policy, safeguarding public interests, or protecting the personal and property safety or other legitimate rights and interests of DBLens’s Users, DBLens, its affiliated companies, other Users, or employees in a reasonable and necessary manner.

6. Service Metrics​

6.1 Definitions​

  • Service Cycle: One service cycle shall be one calendar month.
  • Total Minutes in a Service Cycle: Calculated as the total number of days in the service cycle × 24 (hours) × 60 (minutes).
  • Service Unavailability: When the DBLens client crashes and cannot be connected to, and this status persists for more than one minute, the service shall be deemed unavailable for that minute.
  • Service Unavailability Minutes: The total number of minutes during which DBLens is unavailable within a single service cycle.

6.2 Service Availability​

6.2.1 Calculation Method for Service Availability​

Service Availability = [(Total Minutes in a Service Cycle - Service Unavailability Minutes) / Total Minutes in a Service Cycle] × 100%

6.2.2 Service Availability Commitment​

DBLens commits that the service availability within one service cycle shall not be less than 99.9%. That is, your monthly available time shall be 30 × 24 × 60 × 99.9% = 43,156.8 minutes, meaning an allowable service unavailability of 43.2 minutes per month.

6.4 Data Confidentiality​

6.4.1 Implement access control and isolation on access interfaces, commit to isolating user data, and ensure that data remains invisible between different users. 6.4.2 Ensure the security of user information by means of the platform's network hardware security architecture and storage encryption, so as to prevent information leakage caused by intrusions. 6.4.3 Record the operations of operation and maintenance personnel, and commit that user data cannot be accessed without the user's authorization.

6.5 Right to Know About Data​

6.5.1 All data centers known to the user shall comply with local laws and relevant laws of the People's Republic of China. 6.5.2 All user data shall not be provided to any third party (except when required for supervision and audit by government regulatory authorities). All user data shall not be stored in overseas data centers, nor used for overseas business or data analysis.

6.6 Data Destructibility​

When the user submits a written request for data deletion, or when more than 365 days have passed since the expiration of the product authorization, DBLens shall clear the data files and ensure that the deleted data cannot be restored to its original state through software means.

6.7 Data Auditability​

In accordance with the existing legal and regulatory framework, DBLens may, when necessary to cooperate with government regulatory authorities in supervision or security forensics investigations (and other such reasons) and under the condition that procedures are complied with and formalities are complete, provide information related to cloud servers, including operation logs of key components, operation records of operation and maintenance personnel, and other relevant information.

7. Force Majeure and Disclaimer​

You understand and agree that during the use of this Service, you may encounter risk factors such as force majeure, which may cause the Service to be interrupted. Force majeure refers to objective events that are unforeseeable, unavoidable, and insurmountable, and have a significant impact on one or both parties. These include but are not limited to natural disasters (such as floods, earthquakes, and plague outbreaks) and social events (such as wars, riots, government actions, interruptions of major telecommunications lines, hacks, network congestion, technical adjustments by telecommunications authorities, government regulations, or other circumstances that are beyond DBLens' control or reasonable foresight). When the aforementioned circumstances occur, DBLens will make every effort to cooperate with relevant entities to carry out repairs in a timely manner. However, DBLens shall be exempted from liability within the scope permitted by law for any losses caused to you thereby.

To the extent permitted by law, DBLens shall not be liable for service interruptions or disruptions caused by the following circumstances: (1) DBLens will make its best efforts to ensure the continuous and reliable operation of DBLens. However, due to the particularity of network services, DBLens shall not bear any legal liability or economic compensation for any losses that may result from the interruption or termination of network services. (2) DBLens will make its best efforts to ensure the secure backup of your data, but cannot promise 100% data recovery. DBLens shall not be liable for any direct or indirect losses caused by data loss. (3) DBLens will take all possible measures to protect the security of user data and personal information. However, if the user opens files in DBLens by using or installing third-party applications (and such files are thus opened in the third-party application), DBLens shall not bear any legal liability or economic compensation for losses caused by the third-party application. (4) Due to the particularity of the Internet system and environment, the information and personal data shared by the user in the Service may be copied, reprinted, altered without permission, or used for other illegal purposes by others. DBLens shall not be liable for such situations. (5) During the user's use of the Service, there may be risks of receiving threatening, defamatory, offensive, or illegal content or conduct from others, infringement of others' rights (including intellectual property rights), or anonymous or impersonated information. DBLens shall not be liable for such risks.

You understand and agree that this Service is not designed for certain specific purposes, including but not limited to critical fields such as nuclear facilities, military use, medical facilities, and transportation and communications. DBLens shall not bear legal liability for personal injury, property damage, environmental damage, or other consequences caused by the failure of the aforementioned operations due to the software or Service.

8. Effectiveness and Termination​

8.1 Your use of DBLens Service shall be deemed as your having read and accepted the constraints of this Agreement. DBLens has the right to modify the terms of this Agreement when necessary, and you may review the latest version of the Agreement terms on the relevant service page. After the terms of this Agreement are modified, if you continue to use the software or Service provided by DBLens, it shall be deemed that you have accepted the modified Agreement. If you do not accept the modified Agreement, you shall stop using the software or Service provided by DBLens. 8.2 DBLens has the right to interrupt or terminate the provision of Service to you without notice if any of the following circumstances occurs: (1) You are required by law to submit true information, but the personal data you provided is untrue, or inconsistent with the information provided during registration without providing reasonable proof; (2) You violate relevant laws and regulations or the terms of this Agreement; (3) It is required by law or competent authorities. 8.3 If you use the paid DBLens Service provided by DBLens but fail to make full payment on time, DBLens has the right to interrupt, suspend, or terminate the provision of relevant Services in accordance with this Service Agreement or other agreements with sealed signatures from both parties.

9. Applicable Law and Dispute Resolution​

9.1 These Service Terms shall be governed by the laws of the People's Republic of China. 9.2 Any dispute arising from the performance of these Service Terms shall be resolved by the parties through timely negotiation. If negotiation fails, the dispute shall be subject to the jurisdiction of the people's court of the People's Republic of China (where DBLens is located). 9.3 If any part of these Service Terms is deemed invalid by a competent authority, such invalidity shall not affect the validity of the other parts of these Terms, and the other parts shall remain in effect.

10. Miscellaneous​

If you have any comments or suggestions regarding this Agreement or this Service, you may contact the relevant service department of DBLens. The contact method is: support@DBLens.com, and we will provide you with necessary assistance.